SAFR Branded Products

Last Modified: January 09, 2023

Please read these Terms of Use (“Terms”) carefully before accessing the SAFR branded products and services offered by RealNetworks LLC. These Terms of Use govern your use of products and services (“Products” or “Services” respectively) when these Terms of Use are posted where you purchase, access, download or otherwise use our Products or Services.

These Terms of Use are a legal agreement between you (“You” or “Your”) and RealNetworks, Inc. (“Real” “Our” or “We”). By clicking on the “Accept” button or downloading, accessing or otherwise using our Products and/or Services, You agree to be bound by these Terms of Use and any terms incorporated by reference, including all rules, regulations, policies, and guidelines, as may be applicable for the use of the Products and Services (collectively, the “Agreement”). If You do not agree to this Agreement, then You must not access, download or otherwise use the Services.

THESE TERMS OF USE CONTAIN A MANDATORY ARBITRATION AND DISPUTE RESOLUTION PROCESS WHICH CAN BE ACCESSED BY clicking here. PLEASE READ THESE ARBITRATION AND DISPUTE RESOLUTION PROVISIONS CAREFULLY AS THE WAY IN WHICH ANY CLAIM OR DISPUTE BETWEEN YOU AND REAL IS RESOLVED IS GOVERNED BY THE ARBITRATION AND DISPUTE RESOLUTION PROVISIONS, INCORPORATED HEREIN BY REFERENCE.

1. Overview, Eligibility and Account Creation

1.1. Overview. Your purchase of any Product is governed by the Limited Warranty provided with that Product, and the software installed in the Product (“Software”) is licensed and governed by the SAFR Embedded End User License Agreement . If Real processes personal information on its own behalf, our SAFR Privacy Policy Products and Services provided hereunder; if Real processes personal information on behalf of a controller/business, in addition to our Privacy Policies, that controller/business’ privacy policy governs the collection and use of personal information in connection with such processing. For more information about controller/businesses privacy related activities, see Section 4.6 below. If You use Your SAFR SCAN Product with a SAFR account, then You are subject to the Real’s SAFR Cloud Terms. All additional guidelines, terms or rules referenced hereunder are incorporated by reference into these Terms and You are agreeing to accept and abide by them by using the Services and Products.

1.2. Eligibility. By accessing the Products or Services You represent that: (a) You are at least 18 years old; and (b) if You are between the ages of 13 and 18 years old (or if You are in the European Union between ages of 16 and 18) You have consent from a parent or legal guardian who has read and agreed to this Agreement. If You are under the age of 13 (or under the age of 16 if You are in the European Union), do not use the Products or Services. In any event You affirm that You are over the age established by the law of Your country requiring the consent of a parent or guardian to enter into this Agreement and if You are under such age, You may not use the Products or Services.

1.3. Accounts. Certain Services require that You register an account with Real (“SAFR account”). By registering an account with Real, You agree to provide Real with correct and complete information about You and to keep that information up-to-date. You are solely responsible for maintaining the confidentiality of Your password, username and any activities that occur under Your SAFR account. You agree to use strong passwords with Your SAFR account and You agree to immediately notify Real of any unauthorized use or suspected unauthorized use of Your SAFR account, or any other breach of security. Real is not liable for any loss or damage arising from Your failure to comply with the above requirements. Real reserves the right to terminate Your access to Services and/or Your SAFR account for any reason, including any activity that occurs with respect to Your SAFR account that violates these Terms.

 

2. Fees and Payment. Certain Services may be provided for a fee. You shall pay all applicable fees in connection with the Services selected by You in accordance with the applicable terms of sale.

3. Access to Services

3.1. Grant of License for the Services. Real grants to You a non-exclusive, limited, revocable, non-transferable license to use the Services and any related documentation (“Documentation”) subjected to the terms and conditions hereunder.

3.2. Automatic Software Updates. Real may, from time to time, develop patches, bug fixes, updates, and other modifications to improve the performance of the Products and Services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If You do not want such Updates, Your remedy is to terminate Your Account and stop using the Products and Services. Your continued use of the Services and the Products is Your agreement (a) to these Terms with respect to the Products and Services, and (b) any change or updates that Real may make to this Agreement over time.

3.3. Certain Restrictions. The rights granted to You in these Terms are subject to the following restrictions: (a) You agree not to license, sell, rent, lease, transfer, assign, distribute, host or otherwise commercially exploit the Products and Services; (b) You agree not to modify, make derivative works of, disassemble, reverse-compile or reverse-engineer any part of the Products or Services; (c) You agree not to access the Products or Services in order to build a similar or competitive service or product; (d) except as expressly stated herein, no part of the Products or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; (e) You agree not to upload, transmit or distribute any computer viruses, worms or any software intended to damage or alter a computer or communications network, computer, handheld mobile device, data, Products or Services or any other system, device or property; (f) You agree not to interfere with, disrupt or attempt to gain unauthorized access to the servers or networks connected to the Services or violate the regulations, policies or procedures of such networks; (g) You agree not to access (or attempt to access) any of the Services by means other than through the interface that is provided by Real; and (h) You agree not to remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) that may be contained in, or displayed in connection with, the Products or Services.

3.4. Open Source. Certain items of independent, third-party code may be included in the Services that are subject to open-source licenses (“Open-Source Software”). The Open-Source Software is licensed under the terms of the license that accompanies such Open-Source Software. Nothing in these Terms limits Your rights under, or grants You rights that supersede, the terms and conditions of any applicable end-user license for such Open-Source Software.

3.5. Security. Real cares about the integrity and security of Your personal information. We endeavor to implement appropriate security measures. However, Real cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use Your personal information for improper purposes. You acknowledge that You provide Your personal information at Your own risk.

3.6. Modification. Real reserves the right, at any time, to modify, suspend or discontinue the Services or any part thereof with or without notice. You agree that Real will not be liable to You or to any third party for any modification, suspension or discontinuance of the Services or any part thereof.

 

4. Usage and Limitations

4.1. Intended Use of Real Services. The Services are intended to be accessed and used for non-time-critical information and control of compatible Products. While we aim for the Services to be highly reliable and available, they are not intended to be reliable or available 100% of the time. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond Real’s control, including Wi-Fi intermittency, service provider uptime, mobile notifications and operators, among others. You acknowledge these limitations and agree that Real is not responsible for any damages allegedly caused by the failure or delay of the Services.

4.2. Permits and Registration. Some local governments have various permit or registration requirements for use of the Products. You understand and agree that You are solely responsible for obtaining, maintaining and renewing any permit or registration that may be required by Your local government for the use of the Products. Further, You agree to be solely responsible for any fines and penalties that may be assessed against You arising from Your failure to obtain, maintain and renew any applicable permits or registrations.

4.3. System Requirements. The Services will not be accessible without: (a) a working network in Your premises that is positioned to communicate reliably with the Products; (b) an enabled and supported wireless device, such as a phone or tablet (may be required for some features and functionalities of the Service); (c) always-on broadband Internet access in Your premises with bandwidth sufficient to support the Products You use; and (d) other system elements that may be specified by Real. You will also need a SAFR account in order to connect multiple Products to the Service or leverage SAFR online Services certain functionalities. It is Your responsibility to ensure that You have all required system elements and that they are compatible and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met. If You modify, substitute, move, or otherwise change any of the required system elements, it is Your sole duty and responsibility to be sure they are compatible and properly configured to work with the Products and Services.

4.4. The Services provide You with information (“Product Information”) regarding the Products in Your premises and their connection with other products and services. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing Product Information through the Services is not a substitute for direct access of the information in the premises.

4.5. You warrant, represent and agree that You will not use the Products or Services in a manner that (a) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy or other rights of any third party; (b) violates any law, statute, ordinance or regulation or is otherwise illegal; (c) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous or otherwise objectionable; (d) jeopardizes the security of Your SAFR account or anyone else’s account (such as allowing someone else to log into the Services as You); (e) attempts, in any manner, to obtain or access the password, account, products, devices, systems, or other security information from any other user or third party; (f) violates the security of any computer network or cracks any passwords or security encryption codes; (g) decompiles, reverse-engineers or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services; (h) denigrates or disrupts any network capacity or functionality.

4.6. Privacy and Data Protection Laws. Data protection and privacy laws where You live may impose certain responsibilities on You and Your use of the Products and Services. For certain video, audio, and facial recognition data that You collect using Products and Services (e.g. facial recognition data from SAFR SCAN) as an owner or authorized user, You are the controller/business of certain data these Products and Services collect, and Real is the processor/service provider of that data, under applicable laws. You agree that You (and not Real) are responsible for ensuring that You comply with any applicable laws when You use the Products and Services, including, but not limited to, (a) capturing facial images and underlying facial recognition data; (b) recording video or audio content that includes third parties, or (c) any laws requiring notice to third parties, or consent or explicit consent of third parties with respect to Your use of Products or Services.

4.6.1. Where Real is acting as a processor/service provider of data You have collected through Your use of its Products and Services, Real will endeavor to: (a) only process data at Your instruction; (b) ensure that persons permitted to process data through us on Your behalf are committed to confidentiality; (c) only engage a third-party service provider (sub-processor) that provide an equivalent level of protection as set forth herein; (d) to the extent applicable and possible, assist You with any individual rights requests or other compliance obligations; and (e) delete or return Your data upon termination.

4.7. Installation, test and use. It is Your responsibility to install and use the Products and Services pursuant to the applicable manual and instructions. If a product is not properly installed, or if a Product or any of its sensors are outside the detection range or hindered or obstructed by walls, furniture, personal property or other things, You may experience detection failures. It is Your responsibility to test the Products once installed to be sure the Products (and any related sensors, components and peripherals) are functioning and communicating as intended and designed, and then regularly test and maintain the Products after installation. 

5. Limitations of Real Services Due to Third Parties

5.1. General. Services rely on or inter-operate with third-party products and services. These third-party products and services are beyond Real’s control, but their operation may impact on, or be impacted by, the use and reliability of the Services. You acknowledge and agree that: (a) the use and availability of the Services is dependent on third-party product vendors and service providers; (b) these third-party products and services may not operate in a reliable manner 100% of the time and they may impact on the way that the Services operate; and (c) Real is not responsible for damages and losses due to the operation of these third-party products and services.

5.2. Third-Party Website Links and Referrals. Real may reference to other websites operated by third parties (“Third-Party Sites”) and to third-party vendors (“Referred Vendors”). Such Third-Party Sites and Referred Vendors are not under our control. Real provides these links and referrals only as a convenience and does not review, approve, monitor, endorse, warrant or make any representations with respect to such Third-Party Sites or Referred Vendors. Your use of these Third-Party Sites and Referred Vendors is at Your own risk.

5.3. Authorized Users. Real is not responsible for any authorized user’s behavior, or for any personal injury, death, property damage (including, without limitation, to Your premises), or other harm or losses arising from or relating to their use of the Services.

6. Ownership and Intellectual Property

6.1. Real Property. You acknowledge that all intellectual property rights, including, without limitation, copyrights, patents, trademarks, and trade secrets, in the Products and Services are owned by Real or its affiliates or our licensors. Your possession, access to and use of the Product and Services do not transfer to You or any third party any rights, title, or interest in or to such intellectual property rights. Real, and its affiliates and licensors and suppliers, reserve all rights not granted in these Terms. The Services are licensed to You, not sold, under these Terms.

6.2. You may only copy parts of the Services (including these Terms) onto Your own computer for Your own personal use. You may not use the content of the Services in any other public or commercial way, nor may You copy or incorporate any of the content of the Services into any other work, including Your own website, without our written consent. You must have a license from us before You can post or redistribute any portion of the Services. Real retains full and complete title to all content on the Services, including any downloadable software and all data that accompanies it. You must not copy, modify or in any way reproduce or damage the structure or presentation of the Services, or any content therein.

6.3. Feedback. You may choose to or Real may invite You to submit comments, suggestions or ideas about the Products or Services, including how to improve the Products or Services (“Feedback”). By submitting any Feedback, You agree that Your submissions are voluntary, gratuitous and without restriction, and will not place Real under any fiduciary or other obligation. Real may use, copy, modify, publish or redistribute the submission and its contents for any purpose and in any way without any compensation to You. You also agree that Real does not waive any rights to use similar or related ideas previously known to Real, developed by its employees or obtained from other sources. You irrevocably waive any and all claims You may now or hereafter have in any jurisdiction to so-called “moral rights” with respect to any Feedback.  

 7. INDEMNITY FOR THIRD-PARTY ACTIONS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, RELEASE AND HOLD REAL AND ITS LICENSORS AND SUPPLIERS (COLLECTIVELY, THE “REAL PARTIES”) HARMLESS FROM AND AGAINST (a) ALL CLAIMS, ACTIONS, LAWSUITS AND ANY OTHER LEGAL ACTION BROUGHT BY ANY THIRD PARTY AGAINST ANY OF THE REAL PARTIES ARISING FROM OR RELATING TO (A) YOUR USE AND EACH AUTHORIZED USER’S USE OF THE PRODUCTS OR SERVICES; (B) YOUR OR YOUR AUTHORIZED USERS’ VIOLATION OF THESE TERMS; (C) ANY USER SUBMISSIONS OR FEEDBACK YOU PROVIDE; OR (D) YOUR OR YOUR AUTHORIZED USERS’ VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD-PARTY (COLLECTIVELY, ”THIRD-PARTY ACTIONS”); AND (b) ANY AND ALL RELATED LOSSES, DAMAGES, SETTLEMENTS AND JUDGEMENTS (INCLUDING PAYMENT OF THE REAL PARTIES’ ATTORNEYS’ FEES AND COSTS) INCURRED BY ANY OF THE REAL PARTIES, ASSESSED OR FOUND AGAINST ANY OF THE REAL PARTIES, OR MADE BY ANY OF THE REAL PARTIES, RELATING TO OR ARISING FROM ANY SUCH THIRD PARTY ACTION (“THIRD-PARTY RELATED LOSSES”). YOU UNDERSTAND AND AGREE THAT YOUR INDEMNIFICATION OBLIGATION TO THE REAL PARTIES APPLIES EVEN IF SUCH THIRD-PARTY ACTION AND THIRD PARTY RELATED LOSSES ARISE FROM THE NEGLIGENCE OF ANY KIND OR DEGREE, BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NON-COMPLIANCE WITH APPLICABLE LAW, OR OTHER FAULT OR WRONGDOING OF ANY OF THE REAL PARTIES. HOWEVER, NOTHING CONTAINED HEREIN SHALL BE CONSTRUED TO REQUIRE ANY INDEMNIFICATION WHICH WOULD RENDER OR MAKE THIS CLAUSE, IN WHOLE OR IN PART, VOID AND/OR UNENFORCEABLE UNDER APPLICABLE LAW. FURTHER, YOUR INDEMNIFICATION OBLIGATION SHALL NOT APPLY TO ANY WILFUL, WANTON, INTENTIONAL OR RECKLESS MISCONDUCT OF THE REAL PARTIES, OR GROSS NEGLIGENCE OF THE REAL PARTIES IN THOSE STATES THAT DO NOT PERMIT INDEMNIFICATION FOR GROSS NEGLIGENCE. You agree not to settle any such Third-Party Actions without Real’s prior written consent. Real will use reasonable efforts to notify You of any such claim, action or proceeding upon becoming aware of it.

8. Warranty Disclaimers

8.1. THE WARRANTIES FOR THE PRODUCTS ARE SET FORTH IN THE LIMITED WARRANTY AGREEMENT.

8.2. EXCEPT AS STATED IN THE LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REAL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REAL ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY

8.3. THE SERVICES ARE PROVIDED FOR YOUR CONVENIENCE, “AS IS” AND “AS AVAILABLE”, AND REAL, AND OUR LICENSORS AND SUPPLIERS, EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

8.4. REAL AND OUR LICENSORS AND SUPPLIERS MAKE NO WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICES: (a) WILL MEET YOUR REQUIREMENTS; (b) WILL BE COMPATIBLE WITH YOUR PREMISES NETWORK, COMPUTER OR MOBILE DEVICE; (c) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; OR (d) WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM REAL OR THOUGH THE SERVICES, SHALL CREATE ANY WARRANTY.

9. Other Disclaimers

WHEN YOU INSTALL, SETUP OR USE THE PRODUCTS AND SERVICES YOU ARE GIVEN THE OPPORTUNITY TO CHANGE DEFAULTS OR CHOOSE PARTICULAR SETTINGS. THE CHOICES YOU MAKE CAN CAUSE NON-RECOMMENDED OR UNINTENDED OPERATION OR NON-OPERATION OF YOUR PRODUCTS AND SERVICES AND ANY CONNECTED EQUIPMENT OR SYSTEMS. YOU ASSUME ALL LIABILITY FOR ANY DAMAGES AND LOSSES CAUSED BY, OR RELATED TO, THE CHOICES YOU MAKE FOR THE PARTICULAR SETTINGS FOR THE PRODUCTS AND SERVICES, AND SETTING OR CHANGING DEFAULTS. YOU UNDERSTAND AND AGREE THAT SOME OF THE PRODUCTS AND SERVICES ARE NOTIFICATION, SIGNALLING AND DETECTION PRODUCTS AND SERVICES. THOSE PRODUCTS AND SERVICES DO NOT ELIMINATE OCCURRENCES OF EVENTS, SUCH AS FIRES, FLOODS, BURGLARIES, ROBBERIES, AND MEDICAL ISSUES. FURTHER, YOU UNDERSTAND AND AGREE THAT THOSE PRODUCTS AND SERVICES MAY NOT AVERT OR MINIMISE SUCH OCCURRENCES OF EVENTS, OR THEIR CONSEQUENCES, AND, THEREFORE, REAL MAKES NO EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE) THAT THOSE PRODUCTS AND SERVICES WILL SO AVERT OR MINIMISE SUCH OCCURRENCES OF EVENTS, OR THEIR CONSEQUENCES.

10. Waiver of Subrogation

You should protect against any risk of loss with the appropriate insurance coverage, and You are responsible for obtaining all insurance coverage You believe is necessary. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND THE APPLICABLE POLICY OR POLICIES OF INSURANCE YOU OBTAIN AND MAINTAIN, YOU RELEASE REAL AND ITS LICENSORS AND SUPPLIERS FROM ALL LIABILITY FOR ANY LOSS, OCCURRENCE, EVENT OR CONDITION COVERED BY YOUR INSURANCE.

11. Limitation of Liability

11.1. Nothing in these Terms and, in particular, within this “Limitation of Liability” clause, shall be interpreted or construed to limit or exclude liability that cannot be so limited or excluded under applicable law.

11.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE WARRANTY AND OTHER DISCLAIMERS IN THESE TERMS, IN NO EVENT WILL (a) REAL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES FOR LOST DATA OR LOST PROFITS ARISING FROM OR RELATING TO THE SERVICES OR THE PRODUCTS, EVEN IF REAL KNEW, OR SHOULD HAVE KNOWN, OF THE POSSIBILITY OF SUCH DAMAGES, AND (b) REAL’S TOTAL CUMULATIVE LIABILITY FOR ANY DIRECT DAMAGES, PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF LIFE OR ANY OTHER DAMAGES NOT EXCLUDED OR PRECLUDED PURSUANT TO ITEM (a) ABOVE, ARISING FROM OR RELATED TO THE PRODUCTS OR SERVICES, WHETHER IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO AN AMOUNT NEVER TO EXCEED THE FEES PAID BY YOU TO REAL FOR THE SERVICES OR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS. REAL DISCLAIMS ALL LIABILITY OF ANY KIND OF REAL’S LICENSORS AND SUPPLIERS.

11.3. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY WILFUL, WANTON, INTENTIONAL OR RECKLESS MISCONDUCT OF REAL OR GROSS NEGLIGENCE OF REAL IN THOSE STATES THAT DO NOT PERMIT LIMITATION OF LIABILITY FOR GROSS NEGLIGENCE. 

12. General

12.1. Changes to These Terms. Real reserves the right to make changes to these Terms by posting a notice of changes on this page or emailing them to the email provided by You when You register for any of our Products or Services. You should ensure that You have read and agree with the most recent Terms when You use the Services and Products. Continued use of the Services and Products following notice of such changes shall indicate Your acknowledgment of such changes and agreement to be bound by the revised Terms. IF YOU DO NOT AGREE WITH ANY OF THE CHANGES TO ANY OF THE TERMS, YOU SHOULD DISCONNECT YOUR PRODUCTS FROM YOUR ACCOUNT AND CEASE ACCESSING OR USING THE SERVICES AND PRODUCTS.

12.2. Complete Agreement. These Terms and any documents referenced herein shall constitute the complete and exclusive agreement between us, notwithstanding any variance with any purchase order or other written instrument submitted by You, whether formally rejected by Real or not. The terms and conditions contained in these Terms may not be modified by You except in writing duly signed by You and an authorized representative of Real. If any provision of this Agreement is held to be unenforceable or void for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and valid, and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under all circumstances.

12.3. Assignment. These Terms, and any associated rights or obligations, may not be assigned or otherwise transferred by You without Real’s prior written consent. These Terms may be assigned by Real without restriction. These Terms are binding upon any permitted assignee.

12.4. Dispute Resolution. PLEASE CLICK HERE TO SEE THE ARBITRATION AND DISPUTE RESOLUTION PROVISIONS, INCORPORATED HEREIN BY REFERENCE. READ THOSE PROVISION CAREFULLY. THEY AFFECT THE WAY IN WHICH ANY CLAIM OR DISPUTE BETWEEN YOU AND REAL IS RESOLVED.